Refund and Returns Policy
Refund & Returns Policy
At WeCare Surgical, we are committed to ensuring customer satisfaction with our products. If for any reason you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.Eligibility for Returns
- Products must be returned within 14 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase (invoice or order confirmation) is required.
- Customized or special-order items are non-returnable unless defective.
Non-Returnable Items
For hygiene and safety reasons, certain medical or surgical instruments may not be eligible for return once opened or used. These include:
- Sterile products
- Disposable instruments
- Custom-engraved or modified instruments
Refund Process
- Once we receive and inspect your returned product, we will notify you of the status.
- If approved, a refund will be issued to your original payment method within 7–10 business days.
- Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective product).
Exchanges
If you received a defective or damaged item, you may request an exchange for the same product instead of a refund. Please contact us to arrange the replacement.
Return Shipping
- Customers are responsible for the cost of return shipping, unless the return is due to a product defect or error on our part.
- We recommend using a trackable shipping service to ensure your returned product reaches us safely.
How to Initiate a Return
To start a return or refund request, please contact our support team with your order details:
📧 Email: sales@wecaresurgical.com📞 Phone: +923248670299