FAQs
Frequent Asked Questions
Your go-to resource for answers to common queries about our surgical store. We've compiled a list of frequently asked questions to make your shopping experience as seamless as possible. If you can't find the information you're looking for, feel free to reach out to our customer support team for personalized assistance.
Are your instruments certified?
Yes. Our instruments are ISO certified, CE marked, and FDA approved, ensuring the highest quality and compliance with international standards.
How can I place an order online?
You can place an order directly through our website by browsing products, adding them to your cart, and completing checkout
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and PayPal. For wholesale buyers, additional payment options can be arranged upon request.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive a tracking number by email so you can monitor the delivery in real time.
What is your return policy?
If you receive a defective or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or refund according to our return policy. Read more.